Package and Delivery:
1. Carton case
2. Wooden case
3. Flight case
Shipping: By sea, Air, Express
Shipping port: Shenzhen. China
1. Payment: T/T , 30% deposits before production, 70% balance to be paid before delivery (Western Union or PayPal are welcomed).
2. Before delivery, we will test the display, and keep it light up for 72 hours, and check all the parts of the display to confirm it is OK for delivery.
4. Sample can be delivered in 3days.
5. Shipping freight are quoted under your requests.
6. Discounts are offered based on order quantities.
Lightwell has a perfect service system, including pre-sale service, in-sale service and after-sale service. To provide high quality service for our customers, we train every salesman with necessary product maintenance knowledge and organized a Technology Supporting Department with a group of excellent and professional engineers. Any problem you can contact us at any time you like.
1. Reply enquiries in 24 hours.
2. Market research and forecast for customer.
3. Provide unique and professional solutions based on customer's requirement.
4. Data sheet and samples offer.
5. Other services, such as special packing design, factory visiting and so on.
1. Tracking report in producing.
2. Quality test report for every order.
3. Photos and videos as per customer's requirement.
4. Free spare parts.
1. Lifetime free maintenance and upgrade.
2. Complaint respond period not exceed 24 hours; maintenance guidance and problem solution supplied in 48 hours.
3. Customer satisfaction tracking report.
4. Free technician training.
5. Full set of documents free of charge, which including installation guidance, software operation manual, easy maintenance manual and control system software CD and so on.
6. Special service for big project, such as stadium, exhibitions, squares and so on.
Q1. What's the warranty of your LED Display Screen ?
A: We have a 2-year warranty for our led display screen, and 100,000 hours life span of the led lamps.
Q2. What about your pre-sale service and post-sale service?
A:For pre-sale service: We have a professional sales team and a 8 years technical team who are willing to answer your question 24/7. We can offer a whole complete solution for your project.
For post-sale service: We can instruct you how to use, adjust the screens, and change the broken modules with spare parts.
Also, we can send technician to your country to solve problems. Mostly, our led display will not have big problems within warranty time.
Q3. What's your payment term? How long it takes to delivery?
A: We accept T/T and PayPal, For T/T, At least 30% deposit in advance, and the rest 70% before delivery.
Our average production time is 15 days, after receiving the deposit.
Q4. What's the control system?
A: For synchronization control: We use Nova, Linsn Or Colorlight control system.
For asynchronous control: We use XiXun or HD control system.
Q5. How can you ensure the led display product quality?
A: Our led display screen quality is our core competence, for 8 years, what we rely on.
We have each standard process to make quality products.